Error code

agent_unavailable: Agent not available

HTTP status

409

Code

agent_unavailable

Category

state

Retry

Safe to retry, after Retry-After seconds when it is sent

Problem type

https://docs.dialerbee.com/errors/agent-unavailable

The agent is not signed in, is on a call, in wrap-up or on a break, or is already held for another call, so nothing was dialled. Try again when the agent is ready, or name another agent.

Example

{
  "type": "https://docs.dialerbee.com/errors/agent-unavailable",
  "title": "Agent not available",
  "status": 409,
  "detail": "The agent is not signed in, is on a call, in wrap-up or on a break, or is already held for another call, so nothing was dialled.",
  "instance": "urn:dialerbee:request:req_01K6BZ3M9X4T7Q2V8N5R6P1W0C",
  "code": "agent_unavailable",
  "request_id": "req_01K6BZ3M9X4T7Q2V8N5R6P1W0C"
}

Returned by

• POST /v1/calls

All error codes