Callbacks

Move a pending callback (Tier 2: moves a real call)

POST /v1/callbacks/{callback_id}/reschedule

Scope

callbacks:write

Tier

Tier 2 (reaches or unlocks real people)

Data

Account data

Idempotency

Idempotency-Key: required

TIER 2. Needs the callbacks:write scope and the account switch tier2_callback_write_enabled.

Parameters

Request body

The new time.

JSON: CallbackRescheduleRequest

Response

200: The callback.

Examples

Request example

curl

curl -sS -X POST \
  "https://app.dialerbee.com/api/v1/callbacks/cb_0f8fad5b-d9cb-469f-a165-70867728950e/reschedule" \
  -H "Authorization: Bearer $DIALERBEE_API_KEY" \
  -H 'Idempotency-Key: 5f2b7c1e-8a3d-4c6f-9b0e-2d4a6c8e1f3a' \
  -H "Content-Type: application/json" \
  --data '{
  "scheduled_at": "2026-10-01T14:00:00Z"
}'

Python (SDK)

from dialerbee import DialerBee

db = DialerBee()  # reads DIALERBEE_API_KEY from the environment

result = db.callbacks.reschedule(
    "cb_0f8fad5b-d9cb-469f-a165-70867728950e",
    scheduled_at="2026-10-01T14:00:00Z",
    idempotency_key="5f2b7c1e-8a3d-4c6f-9b0e-2d4a6c8e1f3a",
)

Response example

200

{
  "id": "cb_0f8fad5b-d9cb-469f-a165-70867728950e",
  "lead_id": "lead_0f8fad5b-d9cb-469f-a165-70867728950e",
  "campaign_id": "cmp_0f8fad5b-d9cb-469f-a165-70867728950e",
  "scheduled_at": "2026-10-01T14:00:00Z",
  "status": "pending",
  "notes": "Prefers calls after 5 pm.",
  "created_at": "2026-09-29T09:15:00Z"
}

Error examples

409 callback_not_pending

{
  "type": "https://docs.dialerbee.com/errors/callback-not-pending",
  "title": "Callback not pending",
  "status": 409,
  "detail": "Only a pending callback can be cancelled or rescheduled.",
  "instance": "urn:dialerbee:request:req_01K6BZ3M9X4T7Q2V8N5R6P1W0C",
  "code": "callback_not_pending",
  "request_id": "req_01K6BZ3M9X4T7Q2V8N5R6P1W0C"
}

403 tier_not_enabled

{
  "type": "https://docs.dialerbee.com/errors/tier-not-enabled",
  "title": "Capability not enabled",
  "status": 403,
  "detail": "This operation can reach or unlock real people.",
  "instance": "urn:dialerbee:request:req_01K6BZ3M9X4T7Q2V8N5R6P1W0C",
  "code": "tier_not_enabled",
  "request_id": "req_01K6BZ3M9X4T7Q2V8N5R6P1W0C"
}

409 outcome_unknown

{
  "type": "https://docs.dialerbee.com/errors/outcome-unknown",
  "title": "Outcome unknown",
  "status": 409,
  "detail": "An earlier request with this Idempotency-Key may or may not have taken effect: the platform did not confirm it.",
  "instance": "urn:dialerbee:request:req_01K6BZ3M9X4T7Q2V8N5R6P1W0C",
  "code": "outcome_unknown",
  "request_id": "req_01K6BZ3M9X4T7Q2V8N5R6P1W0C"
}

Errors

Objects

CallbackRescheduleRequest

Callback